Portica citrix. Leave the default value name, type, and data. The product default rules are stored in HKLM\SOFTWARE\Citrix\PortICA\GenericUSB\DeviceRules. 必要なコンポーネントはデフォルトでCitrix Workspace Log in to My Citrix portal to manage your products, services, and subscriptions. The timeout can be increased by setting the following: HKLM\SOFTWARE\Citrix\PortICA. Webmail- Login to check email. 2 = The local user will always win. SOLUTION. HKLM\SOFTWARE\Citrix\Portica Value Name: CleanupSessionListenersCancelDelay Type: REG_DWORD Data: 5000 （Decimal） Mar 21, 2020 · HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA\RemotePC. Note the Hardware ID and Class ID on the details pane, as displayed in the following screen shots. This solution is only available to members. 0. Meeting - Login to use Secure Meeting. This setting is in the File Redirection policy settings section of the ICA policy settings. 14. Generic USB redirection (USB plug-and-play) for mass storage devices is now supported in XenApp as well as XenDesktop. A successful display remoting solution provides a highly Jun 9, 2007 · Instead of just having one monolithic driver for CDM (Client Device Mapping), PortICA will have four drivers. The Reg key HKLM\Software\Citrix\PortICA is defined and cannot be removed with certainty to resolve the issues cause by the first run of Teams detecting this entry Oct 25, 2019 · When connected to the VDI from RDP, user is able to login but it took long time. Open New USB Devices, select Enabled, and click OK. Add the following registry on the remote pc to mark the current VDA as a physical machine. This optimization is preferable to “raw” isochronous USB direction because much less network bandwidth is consumed. Make sure the Windows Smart Card service is started on the virtual desktops or all of the above will have no effect. 14) Controllers and VDAs. and click Upload. This would stop virtual channel redirection for TWAIN device only. HDX technology provides optimized support for most popular USB devices. k. Next to the Delivery Controller (Broker Service log) and the VDA (VDA Broker Agent log) the PortICA service a. Create an empty registry key named PortICA and leave the default value name, type, and data. May 17, 2024 · Generic USB devices. The following table lists various registry entries that control the overall behaviour of the XenDesktop 5 broker service. Version: 22. To access this solution, you must be a member of Experts Exchange. It will accept the initial connection, lock the workstation, it will communicate with the display manager to change the display mode to remote ICA, this request will be forwarded to the Thinwire driver. Jun 29, 2019 · Disabling Citrix Hooks for one Executable. You can record check in and out times, target data, Notes, Complete Forms, ABC data, Activities, view Full Teaching Procedures including Generalization at Home ideas, Images, access the Messaging System and enter Drive Time. Aug 3, 2023 · To configure client drive mapping, use the Client removable drives setting. log. The target device has a Class 03 and SubClass 01. x will stop DCR if bandwidth not available. How it works. This is a restriction for server OS. Jun 23, 2022 · If using Citrix App Layering to manage VDA and Microsoft Teams installations in different layers, deploy this registry key on Windows before installing Microsoft Teams with ALLUSER=1. Getting "You might be having an issue with a Citrix virtual driver (xxxxx)" while launching apps. Jan 23, 2023 · User preferences settings for auto redirection of USB devices. Right-click the device and select Properties. 1, Receiver for Windows 3. Starting from Citrix Workspace app for Windows 2109 version, a new CONNECT keyword is introduced to allow automatic connection of USB devices at session startup and device insertion. If it is timing out you can extend the launch time allowed with: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA. This setting applies only to VMs with desktop VDAs. e. In the Summary page, click Reconfigure. Mar 10, 2023 · When a user runs Teams for the first time on a laptop, it detects the HKLM\Software\Citrix\PortICA registry key and sets itself into VDI mode, which disables the new meeting experience (Meeting controls in middle bottom of screen instead of docked, pop-out windows are disabled, and video freezes under certain conditions). exe and Teams. It patches only systems where Version 7. Step 1. 1 for Windows Desktop OS 以降のバージョンにおいて、以下のレジストリキーを設定します。. With the introduction of XenApp to the FMA, Citrix had to come up with a server-based Virtual Delivery Agent, since prior to XenDesktop 7. 1 optimisation by configuring the following registry key in the VDA3: Location: HKLM\SOFTWARE\WOW6432Node\Citrix\WebSocketService Key (REG_Multi_SZ): ProcessWhitelist Value: msedgewebview2. You will first need to create an xml file (PorticaConfig), copy and paste the content listed, safe it in a designated location etc. In the Welcome to Citrix Workspace page, click Start. Configure Audio devices support via generic USB redirection by setting HKLM\Software\Citrix\PortICA\GenericUSB key and a REG_DWORD value named "UsbAudioEnabled" set to 1. Solution. The uninstall and install scripts may be used as noted in the upgrade guide for Citrix Workspace app for Windows . HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA Name: ForceEnableRemotePC Type: DWORD Data: 1. From the menu, select View -> Show Lower Pane to enable the lower pane. Optimized support is usually the best option, especially in high latency or security-sensitive environments. Sep 14, 2016 · Citrix CTX203760 VDI Session Launches Then Disappears: XenDesktop, by default, only allows 180 seconds to complete a logon operation. Open device manager and find the target USB device. exe) fails to start because the service depends on the Citrix ICA Service. 6) which is the new WebRTC engine used for Teams optimization. exe [REG_SZ] List of all Citrix Hooks XenApp 7. 1. Sep 18, 2019 · - HKLM\SOFTWARE\WOW6432Node\Citrix\ICA Client\GenericUSB Value Name: EnableForceRestartForHID Type: REG_DWORD Value Data: 00000001 ----- Additionally I set this registry key on the VDAs too because otherwise the generic USB redirection didn't work when users connected through the Citrix Receiver for LINUX: - HKLM\SOFTWARE\Citrix\PortICA\GenericUSB 1. Type: REG_DWORD. SdkWcfEndpoint. HKEY_LOCAL_MACHINE\Software\Citrix\Portica 値の名前: AutoLogon 種類: DWORD 値のデータ: 0x00000001. set AllowAddStore value to A to allow users to add non-secure stores. Navigate to: For 64-bit Windows client machines: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle. In the upper panel, select the target process (i. Shibu_Keloth. Mar 26, 2015 · The PortICA service has been renamed to PicaSvc2. x and is also referred to as the ICA service. Value: AutoLogonTimeout; Type: DWORD; Specify a decimal time in seconds, in the range 0-3600. This is supported by version 12. The following issues have been fixed since Citrix Virtual Apps and Desktops 7 2203 LTSR CU3:. XenDesktop 5 features webcam video compression for Microsoft Lync / Office Communicator. Base: Decimal Value. These devices include: Optimized support offers an improved user experience with better performance and bandwidth efficiency over a WAN. Was this page helpful? Users unable to launch desktops due to the ICA service failing to start. winlogon. 9 or higher) 4. An alternative to setting each value Flag to zero, is to remove the Hook DLL subkey from HKLM\SOFTWARE\Citrix\CtxHook\AppInit_Dlls, and then reboot. Guidelines for Webcam Video Capture. 264. 00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\PortICA\Keyboard] "InputLangChangeRequestEnable"=dword:00000001. 0 and above of the Citrix Receiver’s online plug-in for Windows. Members of the Local Administrators group will always be granted access. dll or sfrhook64. An earlier version of Scout is provided with XenApp and XenDesktop versions earlier than 7. To disable sfrhook. Feb 9, 2024 · Overview This document serves as a guide to prepare an IT organization for successfully evaluating Unified Communications (UC) in desktop and application virtualization environments using Microsoft Teams. May 23, 2023 · HKLM\SOFTWARE\Citrix\PortICA\RemotePC. 6: 64-Bit Hooks This release is based on Version 7. x and forward there are now two types of VDAs, or four, depending on your point On the app data capture is simple, easy and intuitive. Name: RpcaTimeout; Type: DWORD; Data: number of seconds for timeout in decimal values; When a user wants to forcibly get the console access: The local user can press Ctrl+Alt+Del twice in a gap of 10 seconds to get local control over a remote session and force a disconnect event. Note this matches a DENY rule in the client registry DeviceRules. Will be used if: 1. Users can choose between the two based on their specific requirements. Default DWORD values are shown in decimal. After removing the signatures it started to work. Extra Color Compression offers significant bandwidth reductions (approximately 35 percent). 6 of the VDA Core Services for Windows Desktop (64-bit) is installed. . Additional Resources The issue was identified by the event in ProcMon trace: Found PicaSvc2. RpcaMode (dword): 1 = The remote user will always win if he does not respond to the messaging UI in the specified timeout period. If this setting is not specified, the remote user will always win by default. Thanks Pratima for sharing the resolution. On the VDA, as administrator, run the downloaded CitrixWorkspaceApp. Find Citrix Virtual Delivery Agent , and click Change or Modify (Windows 10 1703 and newer). Policy: Open Local Group Policy Editor and go to Administrative Templates > Citrix Components > Citrix Receiver > Remoting client devices > Generic USB Remoting. x) is intended to be run on Citrix Virtual Apps and Desktops (or minimum XenApp and XenDesktop 7. To use this feature in XenApp, you must first install the Microsoft security update KB3155784. When delivering Windows 7 desktops to LAN-connected Mar 17, 2015 · PortICA logging can be enabled in two ways; the first one is by hand. Run procexp. Citrix Provisioning 2203 CU4 documentation provides specific Review the device on the client computer. Access your applications, desktops, and data from anywhere. Right click on the device and select Properties. When a user connects to the VDA as a new session after being logged off by idle and logoff timer policy, the position of icons and sticky notes is different from the previous session. The Citrix platform makes this secure access possible by giving users access to their physical office PCs. This feature was first introduced in XenDesktop 4 Feature Pack 1. May 9, 2023 · Thinwire, a part of Citrix HDX technology, is the Citrix default display remoting technology used in Citrix Virtual Apps and Desktops. 6 of the VDA Core Services for Windows Desktop (64-bit). As of XenDesktop 7. Click Customize Virtual Delivery Agent Settings. Client device has a suitable GPU (most likely yes) 5. 12. In Desktop Studio > HDX policy > User Policies, configure a Client USB devices redirection policy. First, splitting it up hopefully will make it easier to support when one device has trouble. XenApp users can interact with mass storage devices in a XenApp session as if the storage device was physically attached. May 21, 2024 · It is an optional download, provided on an as-is basis by Citrix to serve as an example. Navigate to the folder where you unzipped the download and click Run. For information about that earlier version, see CTX130147. To find the VID and PID on a Windows system: Open Control Panel - Device Manager. Apr 27, 2024 · From CTX228128 What is the HKLM\Software\Citrix\PortICA\DirectAccessUsers registry function: The HKLM\Software\Citrix\PortICA\DirectAccessUsers registry key determines which Local group the VDA references to determine if a user should be allowed Unbrokered RDP access. An MD5 checksum test is performed to ensure your upload was successful. Be sure to back up the registry before you edit it. Solution: One the VDI, change/create the registry key: Key: HKLM\SOFTWARE\Citrix\PortICA Value: AutoLogonTimeout Type: DWORD Specify a decimal time in seconds, in the range 0-3599. 注：MSPファイルの実行が複数回試行されると、Citrixディスプレイドライバが削除対象としてマークされることがあります。 これにより、Hotfixのインストールが失敗します。 When this occurs, the Citrix Desktop Service (workstationagent. So, to test this, we had to increase the VDI login time from Citrix. com dialog appears, enter your My Citrix Username, password etc. Name: AutoLogonTimeout. Modify the DeviceRules registry entry on the client computer (highlighted below). HKLM\SOFTWARE\Wow6432Node\Citrix\PortICA\GenericUSB\DeviceRules for 64-bit OS Creating Client USB device optimization rules In XenApp and XenDesktop 7. exe-LogFile C:\XDLogs\Name. May 23, 2023 · If using Citrix App Layering to manage VDA and Microsoft Teams installations in different layers, create an empty registry key named PortICA on Windows before installing Microsoft Teams with the ALLUSER=1 flag from the command line. exe \\IP address of VM -u Domain\username -p Password /s cmd Restart Citrix ICA service net stop porticaservice /y net start porticaservice. Feb 24, 2023 · This version of Scout (3. GPS location is recorded, and captured information is synched to Jul 9, 2022 · From CTX228128 What is the HKLM\Software\Citrix\PortICA\DirectAccessUsers registry function: The HKLM\Software\Citrix\PortICA\DirectAccessUsers registry key determines which Local group the VDA references to determine if a user should be allowed Unbrokered RDP access. VDA 5. Windows Registry Editor Version 5. exe,notepad. The lower panel will refresh and display the DLLs loaded by the process. This dll hook relates to special folder redirection and we do not normally recommend turning it off. 0 or higher or Receiver for Mac 11. exe as of XenDesktop version 7. MachineCreation. Therefore you first need to create any of the above registry keys on your machine. Jun 6, 2023 · I know, I can force the whole VDA machine (running server OS) to allow Generic USB redirection for audio by adding the 'UsbAudioEnabled' REG_DWORD value to the 'HKLM\Software\Citrix\PortICA\GenericUSB' registry key and setting this value to 1, but it is a global switch. Key:HKLM\SOFTWARE\Citrix\PortICA. Training- Login to use the Training site. この問題を解決するには、VDA 7. Feb 14, 2012 · Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper) membership. The CONNECT keyword can be used to replace the ALLOW keyword when the user wants a USB device or interface to connect automatically. Microsoft controls the logon timeout on machines with server VDAs. For testing on Citrix Clients with PortICA and COM ports we see programmers constructing COM ports to test the full range of Client ComPort Mapping (CCM) support. Sometimes, the PVS console may fail to restart or stop services when running a stream service with a network service account. g. This is the CTX article for Scout, it’s full of information. Mar 7, 2023 · Key:HKLM\SOFTWARE\Citrix\PortICA. exe, spawns a new process called HdxRtcEngine. Objective. ******IMPORTANT HIPAA NOTICE****** THIS NETWORK CONTAINS PROTECTED HEALTH INFORMATION!! FEDERAL LAW PROHIBITS UNAUTHORIZED ACCESS TO THIS INFORMATION. Citrix. exe. membership. Use Registry Editor at your own risk. HKLM\Software\Citrix\PortICA\Session\DisconnectTimer\MaxDisconnectTime (this key ignored in XenDesktop 5 Download and install Workspace app: Download Citrix Workspace app 2311 (Current Release). This is ideal for WAN users for reducing bandwidth consumption at the expense of image quality. To disable all Citrix hooks for specific executables create a comma-separated list of executable names in the string value ExcludedImageNames, e. Locate your USB device. If non-zero, causes the XenDesktop sessions to be automatically logged out after a defined period of being in a disconnected state. On the Protocol and Port page, change the port number, and click Next. Apr 10, 2013 · HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook\AppInit_Dlls\Smart Card Hook [32-bit and 64-bit systems] HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook\AppInit_Dlls\Smart Card Hook [64-bit systems] Windows Smart Card Service. Record the class, subclass, VID and PID settings. Webcams can be used by applications running within the Citrix Virtual Apps and Desktops session either by HDX RealTime Webcam Video Compression or by using HDX Generic USB Redirection technology. Secondly, the Client Drive Mapping has been completely redone for PortICA using the OSR FSDK toolkit. Oct 20, 2021 · HKLM\SOFTWARE\WOW6432Node\Citrix\PortICA (for 32-bit Teams) HKLM\SOFTWARE\Citrix\PortICA (for 64-bit Teams) You should technically also be able to use a Platform layer for packaging. exe) by clicking on its name. Data: <specify a decimal time in seconds, in the range 0 to 360. Receiver and VDA OS are compatible (VDA Windows 7, 8 or 8. SCM treats all services equal and does not allow additional time for services with higher Mar 23, 2022 · Generic USB devices. Thinwire H. From CTX228128 What is the HKLM\Software\Citrix\PortICA\DirectAccessUsers registry function: The HKLM\Software\Citrix\PortICA\DirectAccessUsers registry key determines which Local group the VDA references to determine if a user should be allowed Unbrokered RDP access. To configure default device access behavior of Citrix Workspace App, complete the following steps: Note: I n the ADM template there is the 'Create Client Service Trust Key' value, which can be used to automatically create all the required registry keys otherwise i mport registry keys first and make changes in registry values as explained and then apply ADM files and perform changes for ADM files. The status report is sent directly to Citrix Technical Support. [CVADHELP-21525] CVADHELP-24383. 6 of the product, except for the specific issues resolved in this limited release, still apply. 2. This CTX Doc will tell and show you exactly what needs to done. 00. Review the device on the client computer. Do not edit these product default rules. a. Complete the following steps: Click Start and enter regedit. On the VDA, apply the following registry change. On a cleanly installed DDC these registry entries do not exist. Something in the environment removes the Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\Security\DHParamL and it's value. 6 FP3, the Client USB device optimization rules can be applied to devices to disable generic usb optimization for interrupt devices, or to change the optimization mode. Nov 30, 2021 · Citrix Workspace app’s HDX Engine, wfica32. exe, operation RegQueryValue, results NAME NOT FOUND and the message: HKEY_LOCAL_MACHINE\SYSTEM Apr 6, 2021 · HKLM\Software\Citrix\PortICA; HKLM\Software\VMware,Inc. In the License Agreement page, check the box next to I accept the license agreement, and click Next. Start Free Trial. When any given entry is not found, the specified default value is used. Display remoting technology allows graphics generated on one machine to be transmitted, typically across a network, to another machine for display. Feb 23, 2023 · HKLM\SOFTWARE\Citrix\PortICA\RemotePC. For 32-bit Windows client machines: HKEY_LOCAL_MACHINE\SOFTWARE \Citrix\Dazzle. Edit the Delivery Controllers, and click Next. Aug 20, 2020 · Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. 2. citrix. exe (or HDXTeams. Citrix - Login to use Citrix Desktop or Eclipse Web App. Jul 13, 2023 · Remote PC Access is a feature of Citrix Virtual Apps and Desktops that enables organizations to easily allow their employees to access corporate resources remotely in a secure manner. Dec 15, 2023 · Use Citrix Teams Optimization: For the new Microsoft Teams 2. Oct 20, 2014 · Than the Upload to TaaS. Apr 11, 2023 · HKLM\SOFTWARE\Citrix\PortICA\RemotePC. x the FMA was exclusively designed for VDI, meaning VDAs for desktop Operating Systems only. This is for a couple of reasons. Workaround Remote to problematic vm cd C:\xxxxx\PSTools psexec. \VMware VDM\Agent; If you are installing on a Microsoft RDS session host machine, you should create any of the above registry keys to spoof the VDI requirement of the ALLUSERS and ALLUSER flags. Select Details tab and select Hardware ID to view its PID and VID. Inside USB, create the following entries: ExistingDevices (REG_SZ) = Always NewDevices (REG_SZ) = Always ShowAllDevices (REG_DWORD) = 1 >If these steps don On the VDA modify the following registry： Path: HKLM\SOFTWARE\Citrix\PortICA Value: EnableVistaMousePointers Type: DWORD Data: 1 Or Path: HKLM\SOFTWARE\Wow6432Node\Citrix\PortICA Value: EnableVistaMousePointers Type: DWORD Data: 1. A configuration change is needed on the Server VDAs to get this feature working. HdxRtcEngine. With USB mass storage devices you can use either Client drive mapping or generic USB redirection, or both. 32bit OSHKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA値の名前：DelayLogoffNotificationEnabled種類：REG_DWORD値のデータ：164bit OSHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix On the machine (or the master image used in a Machine Catalog), set the following registry key: Key: HKLM\SOFTWARE\Citrix\PortICA Value: AutoLogonTimeout Type: DWORD Specify a decimal time in seconds, in the range 0-3599. And so they did. exe as a user with administrative privileges. May 17, 2024 · Thinwire, a part of Citrix HDX technology, is the Citrix default display remoting technology used in Citrix Virtual Apps and Desktops. To minimize the impact and risk, if you know which hook dll is Solution. Aug 14, 2018 · Though all the firewall rules were open to allow ICA traffic, McAfee firewall was checking specific signatures for portica service. exe have a two-way virtual channel path and can start processing multimedia requests. >To configure automatic redirection navigate to HKLM\Software\Wow6432Node\Citrix\ICA Client Create a new Key: “USB”. If you are running Scout on a machine delivered by Citrix Cloud, you will be asked enter your credentials as follows: Once signed in, select a customer: Scout will open so you can continue to perform the appropriate configuration. 31357以降が必要です。. If it is a Samsung Device (mobile phone or Pad): Allow the Class02 (CDC-control) & Class0a (CDC-Data) Reconnect the VDA. ICA service failed to start due to the Local Service account being a member of the local administrators on the VDA. Mar 23, 2022 · HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA\RemotePC. This causes the installation of the hotfix to fail. A successful display-remoting solution provides a highly Solution. exe before Workspace app 2009. 1, which Microsoft is currently testing in preview, you can enable Teams 2. 0. In such scenarios, there is no control over the startup failure, as the service startup code has not been called. exe Please always Apr 5, 2024 · Microsoft Teamsの最適化には、Microsoft Teamsバージョン1. Before use, IT administrators must customize the scripts to suit their environment. Any known issues in Version 7. If you change a master image, update the catalog. just follow the steps listed and you’ll be fine, I probably make it sound Aug 3, 2023 · Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Broker Service Registry Entries. This feature is enabled by default. Add a new DWORD AutoLogonTimeout and set the value to decimal 240 or higher (up to 3600). However in some circumstances, for very specific scenarios, you may wish to disable these. CCM can support up to 32 COM ports from the client. Background. Key: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA Headset not working within published desktop (fat client) If desktop is launched and then the headset is plugged in, the audio type remains speakers and headsets do not work. HKEY_LOCAL_MACHINE\Software\Citrix\Portica Name: AutoLogon Type: DWORD Data: 0x00000001 (value must be between 1 and 2147483647) Note: The Citrix Display Drive can be marked for deletion if there are multiple attempts to run the MSP file. 48(2212) Checksums On Windows Server version 2019 and earlier, VDAs might fail to send mouse events to the endpoint causing graphics or mouse issues in the applications. HKLM\Software\Citrix\PortICA\Session\DisconnectTimer\Enabled (this key ignored in XenDesktop 5) REG_DWORD. All of these COM ports will point to the standard serial driver with the first port (\Device\Serial0), and hence can not be used by Sep 6, 2023 · Remote PC Access is a feature of Citrix Virtual Apps and Desktops that enables organizations to easily allow their employees to access corporate resources remotely in a secure manner. : HKLM\SOFTWARE\Citrix\CtxHook\ExcludedImageNames = calc. Open Device Manager on your endpoint client computer and look for the USB device that must be redirected. May 12, 2022 · To start, stop, or restart Provisioning Services on a Provisioning Server:. Find which 3rd party application (Anti-Virus) deletes this registry and take necessary action. Control them using Citrix policies. Note: This setting applies only to VMs with desktop (workstation) VDAs Mar 15, 2023 · HKLM\SOFTWARE\Citrix\PortICA\RemotePC. Note: The above step will stop all citrix hook dlls from getting loaded into the specified process, which may cause some side effects. CitrixではCitrix Virtual Apps and DesktopsおよびCitrix Workspaceアプリを通じてデスクトップベースのMicrosoft Teamsの最適化を提供します。. From the menu, select View -> Lower Pane View -> DLLs. Apr 30, 2024 · From CTX228128 What is the HKLM\Software\Citrix\PortICA\DirectAccessUsers registry function: The HKLM\Software\Citrix\PortICA\DirectAccessUsers registry key determines which Local group the VDA references to determine if a user should be allowed Unbrokered RDP access. dll for all applications hosted on a VDA. the ICA Service is probably one of the most important ones to keep an eye on (and log information on) when troubleshooting connectivity issues. uh zx dw ue st xv aj py jm wf